Effective Date: 23 January 2019
These Terms and Conditions apply retrospectively to all services provided by Aelora from the commencement of business operations in 2019.
Introduction
Welcome to Aelora!
These terms and conditions outline the rules and regulations for the use of Aelora's website, located at https://aelora.co.za .
By accessing this website we assume you accept these terms and conditions. Do not continue to use the Aelora website if you do not agree to take all of the terms and conditions stated on this page.
Aelora has been providing digital services since 2019, including web development, mobile app development, custom business systems, SaaS solutions, hosting, IT support, and internet services.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logging onto this website and compliant with the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Aelora. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to the laws of the Republic of South Africa.
Services Provided
Aelora provides:
- Custom software development
- SaaS platforms
- Aelora Client Portal services
- Website development
- Mobile application development
- Web hosting and cloud infrastructure
- IT support services
- Domain and email services
- Fibre internet services
- LTE internet services
- 4G / 5G internet services
Cookies
We employ the use of cookies. By accessing the Aelora website, you agreed to use cookies in agreement with Aelora's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate or advertising partners may also use cookies.
License
Unless otherwise stated, Aelora and/or its licensors own the intellectual property rights for all material on the Aelora website. All intellectual property rights are reserved. You may access this from the Aelora website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from the Aelora website
- Sell, rent or sub-license material from the Aelora website
- Reproduce, duplicate or copy material from the Aelora website
- Redistribute content from the Aelora website
This Agreement shall begin on the date hereof.
No Refund Policy
Important
Aelora has operated on a strict no-refund policy since 2019.
Because our services are digital in nature, including software development, SaaS access, hosting, internet provisioning, and technical services, all payments made to Aelora are non-refundable.
Once work has commenced, access has been provided, hosting has been activated, software has been deployed, or internet services have been provisioned, no refunds, reversals, chargebacks, or partial refunds will be issued, except where required by applicable South African law.
Comments
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Aelora does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Aelora, its agents and/or affiliates.
To the extent permitted by applicable laws, Aelora shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Aelora reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material;
- The Comments will not be used to solicit or promote business or unlawful activity.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- Accredited businesses
These organizations may link to our home page, publications or other website information so long as the link is not deceptive, does not falsely imply sponsorship or endorsement, and fits within the context of the linking party's site.
iFrames
Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.
Content Liability
We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website.
Data Loss and Security
Critical
The Client is solely responsible for maintaining adequate backups of all data, files, databases, emails, and digital content.
Aelora shall not be liable for any loss of data, corruption of data, accidental deletion, hardware failure, software failure, cyber incidents, third-party service outages, or any consequential losses arising from data loss.
While Aelora implements reasonable security measures and works hard to keep information secure, no internet-connected system can be guaranteed to be completely secure. We therefore cannot accept responsibility for any data loss or security breach beyond our reasonable control.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request.
We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound by and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Fibre, LTE and 4G/5G Internet Services
New ISP services
By subscribing to Aelora internet services, you acknowledge and agree that:
- Internet performance may vary depending on network coverage, signal strength, congestion, infrastructure availability, and third-party network providers.
- Aelora does not guarantee uninterrupted, error-free, or continuous internet connectivity.
- Service speeds are provided on a best-effort basis and may differ from advertised maximum speeds.
- Maintenance, upgrades, power failures, fibre breaks, tower issues, and other events outside our control may affect service availability.
- The Client is responsible for compatible routers, devices, and internal network equipment unless otherwise agreed in writing.
- Aelora may suspend or terminate internet services for non-payment or misuse of the service.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website.
Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Final Clause
These Terms and Conditions have been in effect since 23 January 2019 and apply to all services rendered by Aelora from that date onward, including web development, mobile app development, custom systems, SaaS platforms, hosting, IT support, and Fibre, LTE, and 4G/5G internet services.
Contact Information
Aelora
Durban, South Africa
Email: customercare@aelora.co.za
Phone: +27 74 804 1074
Website: www.aelora.co.za