Who we are
AELORA PRIVACY POLICY
Effective Date: 23 January 2019
This Privacy Policy applies to all services provided by Aelora from the commencement of business operations in 2019.
1. Introduction
Aelora (“Aelora”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, software platforms, hosting services, IT support services, and internet services including Fibre, LTE, and 4G/5G connectivity.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Company name
- Billing and payment details
- Physical address
Technical Information
- IP address
- Browser type and version
- Device information
- Usage statistics
- Website activity and analytics data
Service Information
- Support requests
- Project information
- Hosting account details
- Internet service installation and activation information
- Client portal and SaaS usage data
3. How We Use Your Information
We use your information to:
- Provide and manage our services
- Develop websites, applications, and custom systems
- Activate and support Fibre, LTE, and 4G/5G internet services
- Process payments and invoices
- Provide technical support
- Communicate service updates and notices
- Improve our products and services
- Comply with legal and regulatory obligations
4. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and provide certain website functionality.
By using our website, you consent to the use of cookies in accordance with this Privacy Policy.
5. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Hosting and cloud providers
- Internet network partners and infrastructure providers
- Domain registration providers
- Legal or regulatory authorities when required by law
- Contractors or service providers assisting in the delivery of our services
6. Data Security
Aelora implements reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
However, no internet-connected system can be guaranteed to be completely secure, and we cannot warrant absolute security.
7. Data Loss Limitation
Important
The Client is responsible for maintaining backups of all important data, files, emails, databases, and digital content.
Aelora shall not be liable for any loss of data, corruption of data, accidental deletion, hardware failure, software failure, cyber incidents, third-party service outages, or any consequential losses arising from such events.
While we work hard to keep information secure and protected, we cannot accept responsibility for any data loss beyond our reasonable control.
8. Retention of Information
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
10. Third-Party Links
Our website may contain links to third-party websites. Aelora is not responsible for the privacy practices or content of those websites.
11. Fibre, LTE and 4G/5G Services
When applying for internet services, additional information may be collected for service qualification, installation, activation, billing, and network management purposes.
This information may be shared with authorised network operators and infrastructure providers solely for the purpose of delivering the requested internet service.
12. Changes to This Policy
Aelora reserves the right to update this Privacy Policy from time to time. Updated versions will be published on our website and become effective upon publication.
13. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Aelora
Durban, South Africa
Email: customercare@aelora.co.za
Phone: +27 74 804 1074
Website: https://aelora.co.za
Final Statement
By using Aelora's website, software platforms, hosting services, IT support services, or Fibre, LTE, and 4G/5G internet services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.